Privacy Policy.

Effective Date: 11 August 2025

Changing Tracks Disability Support Services Pty Ltd (“we,” “us,” or “our”) and our website changingtracks.com.au are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect personal information including, but not limited to:

  • Your name, contact details (such as phone number, email, postal address)

  • Date of birth, gender, and other identifying information

  • Health and disability information necessary to provide support services

  • Payment details where applicable

  • Communication records between you and Changing Tracks


2. How We Collect Information

We collect your personal information:

  • When you contact us directly (via phone, email, or in person)

  • Through our website or online forms

  • From third parties where you have consented or where permitted by law


3. Use of Your Information

We use your personal information to:

  • Provide and manage our disability support services

  • Communicate with you regarding your care and support

  • Comply with legal and regulatory obligations, including NDIS requirements

  • Improve our services and programs

  • Send you relevant updates and information (with your consent)


4. Disclosure of Information

We may disclose your personal information to:

  • Staff and contractors involved in providing your support

  • Government bodies and regulatory authorities (e.g., NDIS)

  • Third party service providers who assist with our operations

  • Other organisations where you have provided consent


5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.


6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.


7. Cookies and Website Tracking

Our website may use cookies and tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.


8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:
Email: info@changingtracks.com.au
Phone: 0447 325 196
Address: PO Box 823, Ocean Grove VIC 3226